Package Protection Policy

Package Protection is designed to give you peace of mind that your order arrives safely. If your package is lost in transit, damaged during shipping, or stolen shortly after confirmed delivery, we will review your claim and replace eligible items once approved.

What Package Protection Covers

Package Protection applies to the following situations:

Packages lost in transit before delivery is completed
Items damaged during shipping
Packages confirmed delivered and stolen within a limited time after delivery

This coverage is intended to protect against carrier-related issues and immediate post-delivery theft.

Claim Reporting Window

All claims must be submitted within 5 calendar days of the carrier marking the package as delivered.

Claims submitted more than 5 calendar days after confirmed delivery are not eligible for coverage.

Timely reporting allows us to investigate with the carrier and verify delivery conditions.

Stolen After Delivery Eligibility

To qualify for theft coverage, all of the following conditions must be met:

The package must be reported stolen within 48 hours of confirmed delivery
The claim must be submitted within the 5-day reporting window
Supporting documentation may be required depending on order value
Orders over $500 may require a police report filed within 48 hours
Orders over $1,000 are subject to additional review prior to approval

Package Protection covers theft that occurs shortly after delivery. It does not cover packages left unattended for extended periods.

Customer Responsibilities

Customers share responsibility in ensuring a successful delivery. By selecting Package Protection, you agree to:

Monitor tracking updates and delivery notifications
Retrieve packages promptly after delivery
Provide a secure delivery location
Arrange a carrier hold, alternate address, or rescheduled delivery if traveling

Failure to take reasonable steps to secure a delivered package may result in claim denial.

Situations Not Covered

Package Protection does not cover:

Claims submitted outside the reporting window
Packages left unattended beyond 48 hours after delivery
Orders delivered while the recipient was knowingly away for an extended period
Theft from shared residential or mailroom locations without supporting evidence
Incorrect or incomplete shipping addresses entered at checkout
Requests made weeks after delivery confirmation

High-Value Order Review

For orders exceeding $1,000, additional verification steps may be required before approval. These may include:

Identity verification
Delivery confirmation review
Police report documentation
Internal fraud-prevention review

These measures help ensure Package Protection remains available for legitimate claims.

Repeat Claims

To prevent misuse, we may limit the number of approved claims per customer account. Additional claims may require manual review and approval.

Final Determination

All claims are reviewed individually. Resolution, replacement, or denial is determined based on the eligibility criteria outlined in this policy.