If you are seeing a charge for NOBL Air on your statement and are not sure what it is, this page will explain exactly what NOBL Air is, how the subscription works, and what to do if you believe something has gone wrong.

What Is NOBL Air?

NOBL Air is a smart luggage tracking system developed by NOBL Travel. It consists of two parts: a small hardware tracking device that ships with your luggage, and a companion app available on iOS and Android. Together they give you real-time visibility into exactly where your bag is from the moment you check it to the moment it arrives at the carousel. The hardware device costs $9. The software subscription, which powers the live tracking features, is priced separately and varies depending on your order and any applicable promotions.

How Does the Subscription Work?

NOBL Air is an opt-in subscription. You are never automatically enrolled. At checkout, NOBL Air is presented as an optional add-on with a free 14-day trial. When you add it, the checkout clearly shows your first payment as $0.00, with the recurring annual subscription price displayed before you confirm. You always know exactly what you are agreeing to before completing your purchase.

If you did not opt in and are seeing a charge, or if you have questions about your subscription, visit nobltravel.com/pages/contact and click Chat With Us inside the self-serve widget. Our team will investigate right away.

What Do You Get With the NOBL Air Subscription?

NOBL Air is more than just a tracker. The subscription unlocks a full travel companion experience built around the app:

• Live location map: See your bag's exact location in real time on a clean, interactive map.
• Instant movement alerts: Get notified the moment your luggage moves or arrives at a new location.
• Separation alerts: If your bag is left behind or misrouted, you will know immediately.
• Full trip timeline: View every checkpoint from the moment your bag leaves your hands to the baggage carousel.
• Flight information: Track your flight alongside your bag for a complete view of your journey.
• Android compatible: Works seamlessly on both iOS and Android devices.
  

The tracker itself is table stakes. The real value is everything built around it inside the app.

NOBL Air vs a Standard AirTag

A standard AirTag costs around $29 and works only on Apple devices using the Find My network. It gives you a location ping when another Apple device is nearby. That is it. NOBL Air is a dedicated travel companion. Beyond real-time location, it gives you movement alerts, separation notifications, a full historical trip timeline, and flight tracking all in one place. It is also compatible with Android, which AirTag is not. If you travel frequently, the difference in capability is significant.

My NOBL Air Device Is Not Connecting. What Do I Do?

Before reaching out to our team, try these steps in order:

• Check the activation tab: The NOBL Air device ships with a small plastic tab inside. Pull it out fully to power the device on. You will hear a beep confirming it is active.
• Reseat the battery: If the device beeped but still will not connect to the app, open the case and reseat the CR2032 battery. This resolves most connection issues.
• Watch the video walkthrough: Our support team can send you a step-by-step video covering both of these steps.
  

If your device still does not connect after trying the above, visit nobltravel.com/pages/contact and click Chat With Us. We will send you a replacement immediately, no questions asked.

I Was Charged Before My Order Arrived

This should not happen. NOBL Air charges are processed at the time of purchase, not before delivery. If you believe you were charged incorrectly or at the wrong time, visit nobltravel.com/pages/contact and click Chat With Us inside the self-serve widget. We will confirm the timing on our end and make it right for you.

Still Have Questions?

Visit nobltravel.com/pages/contact and use the self-serve widget to get help. Click Chat With Us to connect with our Customer Success team directly. Live Chat is available 24/7, with the fastest responses Monday to Friday, 9am to 5pm Eastern.