You can return or exchange standard NOBL travel purchases within our 100-day window using the self-serve widget at nobltravel.com/pages/contact. Please note that both fulfillment discrepancies and your very first product exchange are handled with zero processing fees. If more than 100 days have passed, or the NOBL luggage has already been used on a trip, but you need to file a warranty claim regarding component durability, please visit our warranty claims page.

Can I Cancel or Modify My NOBL Order After It Is Placed?

Because our logistics network prioritizes speed to fulfill, pack, and dispatch orders immediately, we are unable to cancel, modify, or halt an order once it is placed and confirmed at checkout. If you accidentally checked out or made a mistake on your order, please let the shipment arrive at your door and use the self-serve widget at nobltravel.com/pages/contact to send it back to us.

Scenario A: Returns Due to Fulfillment Discrepancies

Wrong item sent, incorrect color, or damaged gear

If our warehouse team makes a rare operational mistake and you receive a damaged product, an incorrect color, or a completely wrong luggage model, NOBL takes absolute responsibility and will completely cover your return.

• Prepaid Shipping Label: We will provide a fully prepaid return shipping label at zero cost to you. You do not need to arrange or pay for return carrier freight.
• How to initiate: Visit nobltravel.com/pages/contact and use the self-serve widget to select the relevant scenario. If the widget does not resolve your issue, click Chat With Us to speak with a specialist directly.

Scenario B: Exchanging a New Item for the First Time

Any reason
We know that selecting the right color, weight, or size for specific airline overhead limits can be a challenge. To give you total peace of mind, we will accommodate your very first exchange request for any item for any reason at all.

• Like-New Condition Required: Any item sent back for an exchange must be in completely clean, like-new condition, inside the original shipping box, with all original tags attached and packaging intact.
• How to initiate: Visit nobltravel.com/pages/contact and use the self-serve widget to select the relevant scenario. If the widget does not resolve your issue, click Chat With Us to speak with a specialist directly.
  

Scenario C: Preference, size, or change of mind

If your order was fulfilled correctly but you decided to return your gear for a refund due to personal preference, a change of mind, or because you ordered the wrong size, the following terms apply:

• Customer Covered Shipping: Customers are responsible for arranging and paying for their own tracked return shipping back to our Las Vegas warehouse.
• Like-New Condition Required: Any item sent back for a refund must be in completely clean, like-new condition, inside the original shipping box, with all original tags attached and packaging intact.
• How to initiate: Visit nobltravel.com/pages/contact and use the self-serve widget to select the relevant scenario. If the widget does not resolve your issue, click Chat With Us to speak with a specialist directly.

Step-by-Step Return and Exchange Shipping Instructions

Once our customer support team has processed your request and provided you with either a prepaid shipping label or an RMA number, follow these steps:

1. Print, Write, and Label: If you received a prepaid label, print it out. If you received an RMA number, write it clearly on a piece of paper. Paste your label or RMA paper securely onto the box. Your original Order ID must also be written on the outside of the box in both cases.
   
2. Dispatch via Trackable Courier: Hand the package over to a secure, trackable courier service to be shipped back to our warehouse. We highly recommend using a trackable service so your luggage does not get stuck in transit.
3. Share Your Receipt: Open the self-serve widget at nobltravel.com/pages/contact and use Chat With Us to share a photo of your shipping receipt and tracking information with your Order ID so our team can link it to your file.
4. Warehouse Inspection: When the package arrives, our quality assurance team will inspect the items to ensure they are in like-new condition.
5. Resolution Processing: Once cleared by inspection, our team will immediately proceed with issuing your refund or dispatching your exchange item, depending on what was requested.

Warehouse Inspection and Refund Timelines

Once your package physically arrives at our warehouse, our team will manually verify the like-new condition of the gear. This process generally takes between 8 and 10 business days.

As soon as your items clear the quality assurance check, your refund process is immediately triggered. From there, please allow an additional 3 to 5 business days for your financial institution to process the funds.
Once our standard inspection concludes, your credit will be posted securely to your original payment method.

Still Need Assistance?

If your tracking confirmation shows that your package was delivered to our warehouse more than 12 business days ago and you have not received your refund or a response regarding your replacement item, we want to get that sorted for you right away.

Visit nobltravel.com/pages/contact and use the self-serve widget to flag your case. If you need to speak with someone directly, click Chat With Us inside the widget and a Customer Success specialist will look into it and expedite your request.

Note: If you are ordering from outside the US, please mention your country when you open Chat With Us so our team can assist you faster.