You can file a structural NOBL Travel warranty claim on any authentic NOBL luggage item through our self-serve widget at nobltravel.com/pages/contact. Select the Warranty section, follow the prompts, and have your original order number and digital photo proof of the defect ready. This ensures you receive a priority part replacement or a brand-new suitcase swap so you can confidently head out on your next adventure. Before filing, please take a moment to review our full Lifetime Warranty details below.

Our Lifetime Travel Warranty Commitment

At NOBL, we stand firmly behind our engineering, durability, and the premium materials used in every Carry-On, Check-In, and bag we make. We know you invested your hard-earned money in quality travel gear, and we want you to travel with complete peace of mind. Even if years have passed since your initial purchase, if your NOBL Travel gear experiences a functional component failure, our Lifetime Warranty has you covered.

While our company policy restricts us from issuing credit card refunds once an item has been used on a trip or falls outside our standard 100-day window, we completely guarantee either a component replacement or an exchange with a brand-new product if the issue falls within our guidelines.

What Is Covered Under the Lifetime Warranty?

Our lifetime policy focuses entirely on maintaining the mechanical utility and physical performance of your gear. We provide a quick resolution if your luggage experiences a functional component failure due to defects in materials or workmanship that result in the inability to carry or use your gear as intended.

Coverage explicitly includes malfunctions of the handle, wheel components, or other essential features, as well as structural defects that compromise the integrity of the bag. This covers functional defects affecting performance, including wheels, handles, zippers, hinges, and locks.

• Product Replacement Rule: For major structural issues like failed telescopic handles, broken hinges, or split zipper tracks, we will swap your item out for a brand-new piece
• The Wheel Exception: Our 360-degree spinner wheels are built to glide over terminal floors, but they absorb the highest impact during travel. If you experience wheel damage or a component lockup, our team will dispatch a specialized wheel replacement kit directly to your door with clear self-installation instructions instead of executing a full suitcase exchange.
• Shipping: Warranty replacement parts include complimentary shipping and processing within the first 30 days from your delivery date. After 30 days, a $20 shipping and processing fee applies per replacement part. For warranty claims requiring a full product replacement, customers are responsible for the cost of shipping the original product back to us.
• How to Initiate a Warranty Claim: Visit nobltravel.com/pages/contact, open the self-serve widget, and select the Warranty section to get started.

What Is Not Covered by the Lifetime Limited Warranty?

Issues resulting from external forces, third-party transit networks, or standard wear do not qualify. The following exclusions apply:

• Misuse and Neglect: Damage caused by misuse, abuse, neglect, or accident, as well as damage from improper maintenance, cleaning, or storage, is not covered.
• Wear and Tear: Normal wear and tear, including surface scratches, minor dents, or cosmetic damage that naturally occurs over time without affecting performance, does not qualify.
• Airline Damage: Severe structural destruction caused by airline transit, such as a caved-in corner, is excluded. You must file a transit damage claim directly with your airline at their baggage service desk before leaving the terminal.
• Improper Use and Repairs: Damage caused by using the product for purposes other than those intended by NOBL, as well as modifications or unauthorized repairs, are excluded from coverage.
• Unauthorized Retailers: Our lifetime guarantee only applies to authentic items sold directly through our official store or authorized partners. Our warranty team will require original order proof.

Note: Cosmetic accessories like free luggage tags sent as a bonus gift are not covered under our lifetime warranty.

Product Swap: Step-by-Step Shipping Instructions

If our quality assurance team determines that your claim requires a full product swap, you will need to send your original item back to us. For full product swaps, return shipping is the customer's responsibility. Once your claim is approved, we will provide you with an RMA return shipping label. Once you have your label, follow these steps:

1. Print and Label: Print the RMA shipping label. Write your original Order ID clearly on the document and paste the label securely on the outside of your shipping box.
2. Pack Securely: Pack your defective suitcase in the original box or a sturdy box that safely fits the item.
3. Dispatch via UPS: Drop the package off at your nearest UPS Store location.
4. Share Your Receipt: Open the Live Chat on nobltravel.com/pages/contact and share a photo of your shipping receipt and tracking information with your Order ID so our team can link it to your file. information with your Order ID so our team can link it to your file.
5. Warehouse Inspection: When the package arrives, our quality assurance team will inspect the product for defects.
6. Resolution Processing: Once cleared by inspection, our team will immediately process and dispatch your brand-new replacement order.

Replacement Part: Step-by-Step Instructions

If our quality assurance team determines that your claim can be resolved with a replacement part (such as a wheel kit), there is no need to send anything back to us. We ship the part directly to you. Here's how it works:

1. Claim Review: Our team reviews your claim and confirms which replacement part you need.
2. Shipping and Processing Fee: If your delivery was within the last 30 days, shipping and processing are complimentary. After 30 days, a $20 shipping and processing fee applies per replacement part.
3. Payment (if applicable): For parts outside the 30-day window, our team will send you a secure payment link through Live Chat on  https://nobltravel.com/pages/contact. Simply complete the $20 payment to proceed.
   
4. Part Dispatch: Once payment is received (or right away if you're within 30 days), we ship your replacement part directly to your door.
5. Self-Installation: If you need help with installation, feel free to contact us.

Warehouse Inspection and Exchange Timelines

Once your package physically arrives at our warehouse, our team will manually verify the condition of the gear. This process generally takes between 8 and 10 business days.

As soon as your items clear the quality assurance check, your replacement order is immediately released for shipping. Your new gear will arrive within 4 to 7 business days.

Still Need Assistance?

If your tracking confirmation shows that your warranty package arrived at our warehouse around 12 business days ago and you have not received an update or a tracking link for your replacement item, we want to get that sorted for you right away.

Visit nobltravel.com/pages/contact and use the self-serve widget to flag your case. If you need to speak with someone directly, click Chat With Us inside the widget, and a Customer Success specialist will look into it and expedite your request.